Returns, Exchanges & Cancellations

We want you to love every Gyamfi Menswear piece you buy. If something isn’t quite right, we’ll make returns and exchanges as simple as possible.

Returns Period

You may return or exchange eligible items within 2 days of receiving your order. Please contact us within this period to start your return.

Eligible Items

To be accepted for a refund or exchange, items must be:

  • Unworn, unwashed and unaltered
  • In their original condition, with all original tags and packaging
  • Free from perfume, cosmetics, deodorant or any other marks

Any item returned worn, washed, damaged or marked will not be refunded and will be sent back to you at your cost.

Clearance items are non-returnable. Sale items may be returned under this policy unless stated otherwise on the product page.

Custom-made or altered orders: Any garment made or altered to your personal measurements or specifications cannot be returned or refunded unless it is faulty.

How to Return an Item

  1. Contact us by WhatsApp on +233 24 372 9899 or by email at contact@gyamfimenswear.com within 2 days of receiving your order. Include your order number and the item(s) you’d like to return or exchange.
  2. Wait for confirmation. We’ll confirm whether your item is eligible and explain how to send it back.
  3. Return the item in its original packaging, with a copy of your order details. You can arrange a return via Yango or another traceable delivery service, or drop it off at Iron City, Amanfrom, Ga South, Accra.

Refunds

Once we receive your returned item and confirm it is in its original condition, your refund will be processed within 3–5 working days. Refunds are paid back through your original payment method, Mobile Money or card.

We will never ask for your PIN, password or full banking details to process a refund.

Return & Delivery Costs

  • Change of mind: The cost of returning an item is your responsibility.
  • Faulty or incorrect items: If your item arrives faulty, or we sent you the wrong item, we’ll cover the cost of the return and send a replacement or issue a full refund.
  • Free delivery orders: If your order qualified for free delivery (over GH₵2,000), the standard delivery fee will be deducted from your refund.

Exchanges

To exchange an item for a different size or style, follow the same steps as a return. Exchanges depend on stock availability. [A re-delivery fee applies when we send out your exchanged item.] If your preferred replacement is out of stock, we’ll offer you another item or a full refund.

Cancellations

To cancel an order, contact us as soon as possible. Orders can only be cancelled before they have been dispatched. Because orders are usually dispatched the same day, we recommend contacting us right away. Once an order has been dispatched, it can no longer be cancelled, but you may return it under this policy.

Need Help?

We’re happy to help with any questions about returns, exchanges or sizing: